Friday, August 2, 2013

Compass Group USA Faculty Internship: Charlotte, NC- Day Four

Day 4

Day four we visited Presbyterian Medical Center and the Duke Mansion.  The Presbyterian Medical Center foodservice is handled by Morrison and the Support Services by Crothall.  I was impressed with the high level of nutritious and tasty food offered to both patients and the retail guest. As well as the efficiency and high level of customer service offered by Crothall.

Morrison Healthcare Food Services, a member of the Compass Group, is the nation’s only food service company exclusively dedicated to providing food, nutrition and dining services to hospitals and health systems. Our Atlanta-based company serves approximately 585 acute care clients in 41 states, including some of the largest and most prominent integrated healthcare systems in the United States. The Morrison Way Morrison is guided by a personal mission statement called "The Morrison Way"“I am Morrison. I am a Professional. Through my actions I earn the trust of my clients, customers, and team members. My team and I are focused on meeting our clients’ needs and keeping our customers for life. I believe continuous learning improves my contribution. My work creates profit for our company and opportunity for me by creating value to our clients.”

Presbyterian Medical Center (Presby) - Retail Foodservice

The Trim Trax program is designed to minimize food waste during the production process. Team members are asked to place all food trimmings into marked containers. Such trimmings include peels from cucumbers, apple cores, watermelon rinds and various other non-edible food waste, which often contain edible food trimmings that were mistakenly cut away. By collecting all waste and measuring the total, management can monitor how much edible food is being wasted. The program allows for continuous feedback and serves as a great educational tool for all involved.

Presbyterian Medical Center (Presby) - Patient Foodservice

Presbyterian Medical Center (Presby) - Support Services:  We spend a few hours with the wonderful managers of Crothall who discussed there role in the cleaning of the hospital and for patient transport.  The have a terrific and very friendly staff working for them and keep the hospital running efficiently.

Crothall Healthcare was founded in 1991 to address the need for a specialized, high-quality, innovative, and responsive support services company, exclusively serving the unique needs of the healthcare industry.Today, Crothall Healthcare is composed of specialized professionals utilizing proven processes and tools, in the exceptional performance of five core support services:

The Duke Mansion

Eurest operates the food and beverage at Duke Mansion for catering and for the 20 room bed & breakfast.  Built in 1915 and tripled by its most famous owner James Buchanan Duke 
The Duke Mansion has been home and host to leaders of the 20th century. Duke’s most lasting legacies, including Duke University, Duke Energy and the Duke Endowment, took shape at the home. Listed on the National Register of Historic Places, The Mansion is operated as a nonprofit with all proceeds being used to preserve and protect this community treasure.

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